Delivery Policy  
 

What are your delivery fees?

We offer FREE Standard shipping via FedEx Nationwide! The only time you pay extra is if you decide to send a gift via Second Day Air, Next Day Air, to a patient in a Dallas area hospital, to a hotel guest or request a special delivery time.

Hospital deliveries to patients are unique.

Delivery to patients in hospitals in our local area (Addison, Carrollton, Coppell, Dallas, Farmers Branch, Garland, Irving, Las Colinas, Lewisville, Plano & Richardson) require a small delivery fee since we are not able to send the gift via FedEx. This fee covers the cost of hiring a courier to hand-deliver your gift. Unfortunately, we are not able to send a gift to a patient in a hospital outside the Dallas area via FedEx. We suggest you send the gift to your recipient's home. We are able to send gifts to Doctors and Staff at hospitals via FedEx which means there would be no special delivery fee.

What method of delivery do you use?
We use a combination of outside couriers and FedEx. All gifts are guaranteed to arrive in perfect condition! 

Warm weather shipping information.

If the weather is too warm, gifts containing chocolate may have items substituted of equal or greater value to ensure perfect arrival.  During the hot summer months, fruit gifts and smoked meat gifts being shipped to certain states may require Second or Next Day Air delivery. We will contact you if this applies to your order and we can discuss various options that meet your approval.

How soon do you ship my gift after I've placed my order?
Unless requested otherwise, orders are shipped within 24 hours of receipt provided we have complete address information (suite # or Apt # if applicable). Orders received after 3:00pm on Fridays will be shipped the following Monday.

For Birthdays, Anniversaries or Special Occasions, please use the Special Instruction Box on our order form to tell us the actual date of the event.

How long does it take for a gift to reach its destination?
It depends on how far you are shipping your gift. Generally speaking, gifts will be delivered within 1 to 4 business days. The closer your recipient is to Dallas, the shorter the delivery time. It is possible for your gift to arrive prior to the date selected. This, of course, is using FedEx Ground service. Second Day and Next Day Air service is available for an additional charge.

Can your smoked meats be re-frozen?

We ship our smoked turkeys, briskets and hams frozen, however, we know that they might be thawed upon arrival. Upon receipt of a smoked meat, place it in the refrigerator. If you do not plan on eating your smoked meat within 3 days of receiving it, please re-freeze it.

Can you ship gifts out of the country?
Sorry, we do not ship gifts out of the country because Customs will delay the delivery of the gift. Since most of our gifts are perishable in nature, we choose not to ship our gifts out of the country.

What about shipping gifts to Alaska & Hawaii?
Gifts being sent to Alaska or Hawaii must go Air and there is an additional $20.00 fee for 2nd Day Air and $30.00 for Next Day Air that will be added to the shipping cost. Also, it can sometimes take one extra day to deliver - this means 2 day air can possibly take 3 days to deliver and "overnight service" might take 2 days.

What if I have special instructions regarding my order?
There is a special box on our on-line order form that allows you to communicate your special instructions to us. We will use this information as much as possible, however, please note, our couriers and FedEx are not always able to accommodate your request.

What should I do if I have a question about my order?

You can either call us at 972-484-3236 or send an email to us. We will quickly take care of your needs.

What makes Second Day and Next Day Air prices high?

Air charges are based upon weight and size of the shipping box. Some of our products might not be heavy, however, they need to be packaged in an over-sized shipping box that will ensure perfect arrival. We always give you the best prices possible!