Hopefully, the following comments will address a number of your questions regarding our product and service. Please feel free to call us Monday thru Friday, 8:30am - 5:00pm CST at 972-484-3236 (if calling from the Dallas area) or 1-800-535-3136 (if calling from out of the Dallas area).
What are your delivery fees?
What method of delivery do you use?
How soon do you ship my gift after I've placed my order?
How long does it take for a gift to reach its destination?
Can your smoked meats be re-frozen?
Can you ship gifts out of the country?
What if I have special instructions regarding my order?
What should I do if I have a question about my order?
What makes Second Day and Next Day Air prices high?
Click here to view our local Dallas area delivery area map.
What are your delivery fees?
We offer FREE Ground shipping! The only time you pay extra is if you decide to send a gift via Second Day Air, Next Day Air or request a special delivery time.
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What method of delivery do you use?
We use a combination of our own delivery vehicles, outside couriers and UPS. All gifts are guaranteed to arrive in perfect condition!
If the weather is too warm, chocolate items will melt. In these situations, we will substitute the chocolate for a different delicious item of equal or greater value that will not melt.
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How soon do you ship my gift after I've placed my order?
*All orders received before 11:45a.m. (CST Mon - Fri), will be delivered by 5:00p.m. that same day if your recipient is in the Dallas Area and your order is complete. If your recipient does not live in the Dallas Area, gifts are shipped within 24 hours, as long as your order is complete.
*All orders received after 2:30pm CST on Fridays will be shipped on the following Monday.
*If you want your gift shipped at a later time than described above, please tell us in the "Special Instructions" box on our order form.
*If you place your order on-line, please be sure to provide a signature in the Greeting Card section so your recipient knows who is sending them a gift. Lack of signatures is the number one reason in delaying shipment.
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How long does it take for a gift to reach its destination?
It depends on how far you are shipping your gift. Generally speaking, gifts will be delivered within 1 to 4 business days. The closer your recipient is to Dallas, the shorter the delivery time. This, of course, is using UPS Ground service. Second Day and Next Day Air service is available for an additional charge.
UPS delivers Monday through Friday.
Can your smoked meats be re-frozen?
We ship our smoked turkeys, briskets and hams frozen, however, we know that they might be thawed upon arrival. If you do not plan on eating your smoked meat within 3 days of receiving it, please re-freeze it.
Can you ship gifts out of the country?
Sorry, we do not ship gifts out of the country because Customs will delay the delivery of the gift. Since most of our gifts are perishable in nature, we choose not to ship our gifts out of the country.
What if I have special instructions regarding my order?
There is a special box on our on-line order form that allows you to communicate your special instructions to us.
What should I do if I have a question about my order?
You can either call us at 972-484-3236 or send an email to us. We will quickly take care of your needs.
What makes Second Day and Next Day Air prices high?
UPS Air charges are based upon weight and size of the shipping box. Some of our products might not be heavy, however, they need to be packaged in a shipping box that will ensure perfect arrival. We always give you the best prices possible!
